Ecommerce Live Chat & AI Customer Agent Core Plan

Engage with your visitors in real time and answer their questions in seconds. By resolving hesitation at the most critical moments of the buying journey, you can instantly boost conversion rates and deliver a friction-free customer experience.

Bring your entire support team under a single, unified dashboard to efficiently route incoming requests based on individual agent expertise. Seamlessly scale your operations while ensuring every customer connects with the right expert for their needs.

Keep the conversation going even after a visitor leaves your website. Live chat threads automatically transition to email if a user drops off, ensuring a continuous, unbroken dialogue that elevates your customer service to a professional enterprise standard.

This is the daily outbound limit allocated for your live chat inbox and conversation continuity workflows. It ensures that when customers go offline, their chat histories are reliably forwarded via email, maintaining an uninterrupted communication flow strictly within your plan’s capacity.

Capture your visitors’ attention at the exact right moment with automated announcements and tailored offers triggered on strategic pages. By aligning your messaging with real-time user intent, you put the right opportunities in front of the right buyers to maximize sales conversions.

Equip your storefront with an intelligent AI representative that deeply analyzes your entire product inventory to deliver instant, 24/7 answers to complex technical specs and product queries. By providing accurate, real-time inventory data, the AI acts as a dedicated digital specialist that builds buyer confidence and accelerates purchasing decisions.

Streamline your product data pipeline with advanced XML and CSV integration capabilities. Fully compatible with Google Merchant XML architectures, this system keeps your catalog autonomously synchronized, ensuring your AI Specialist and product discovery modules always operate on fresh, precise data.

Let your customers describe what they are looking for just like they would to a friend. Powered by semantic search algorithms, the system instantly sifts through thousands of inventory items to surface the exact match, stripping away traditional filtering friction and speeding up the path to purchase.

The foundational currency that powers the platform’s advanced machine learning engine. These credits fuel every response generated by your AI Specialist and every semantic search query processed to understand user intent, keeping your store’s autonomous capabilities and intelligent product discovery running around the clock.

Go beyond rigid keyword matching to uncover what your customers are truly searching for. By intelligently parsing user intent, accommodating typos, and understanding varied phrasing, the engine guarantees your visitors land on the exact right product in record time.

Enable an intuitive photo-upload feature for customers who know exactly what they want but can’t find the words. The system analyzes uploaded images to instantly list the most similar items, upgrading the visual discovery experience.

Whenever a visitor requests personal assistance, the AI Representative instantly routes the conversation to your team. The entire chat history is seamlessly transferred to the human agent, allowing the customer to enjoy an uninterrupted, fluid support experience without ever having to repeat themselves.

As a core pillar of your platform’s security, all operational data is periodically backed up to safeguard against unexpected issues. This essential safety measure guarantees business continuity during technical disruptions, ensuring your digital assets and communication histories remain completely secure under any circumstances.

Instantly detect and block malicious login attempts and automated attacks targeting your dashboard. By prioritizing account security, this defense mechanism fully safeguards your customer data and team credentials against unauthorized access risks.

Securely store all customer interactions and communication history for 3 years to build a solid foundation for your support workflows and analytics. In addition, you retain full data ownership with the ability to permanently delete any data block or customer conversation directly from your dashboard, giving you total control while reinforcing regulatory and legal compliance.

Secure all your data stored on our servers with military-grade encryption (AES-256) while it is at rest. By elevating database security to the highest standard, you protect both customer privacy and corporate data compliance against physical and digital threats.

This feature defines how many different platforms you can connect to your business ecosystem, bringing all external communication channels—including your Website, WhatsApp, Instagram, and TikTok—into a single centralized hub. Eliminate the hassle of switching between platforms by managing your entire message traffic from a single dashboard, allowing you to easily scale your omnichannel communication strategy.

Manage the platforms where your customers are most active from a single, centralized hub. Consolidate incoming messages from different channels to streamline your social media sales and support requests from one unified dashboard. (WhatsApp, Messenger, Instagram, TikTok)

Fully integrate your support tickets and email correspondence directly with your live chat panel. Consolidate every communication history into a single customer profile to maximize your operational efficiency and tracking capabilities.

Create a comprehensive knowledge base and self-service portal where customers can find their own answers. Reduce incoming support requests and save your team valuable time by providing ready-to-use guides for common issues.

Completely eliminate the “Powered by” text and external logos from your live chat widget, ensuring the interface appears fully proprietary to your business. Deliver a cohesive user experience that aligns perfectly with your brand identity without distracting your website visitors.